Business improvement for operational excellence

About the course

Customer demands are always changing – businesses need to constantly evolve and improve to stay competitive. This means using available resources as efficiently and effectively as possible, centred on customer requirements.

This intensive in-person course involves practical, intellectually stimulating and interactive tutor-led sessions. From case studies to team challenges, guest speakers, and discussions. The workshop offers powerful insights on how applying lean principles to your business can drive operational excellence. Lean is not just a passing trend; its benefits have been consistently proven through successful real-world applications and scientific research. 

By the end of the course you will have gained valuable strategic knowledge and skills, as well as actionable concepts for your organisation. It’s relevant to all, particularly those responsible for driving change, or in operational or support functions. It’s available as an in-house or open course.

Course dates and cost

This one-day course costs £250 and takes place on 2 June 2025.

Learning

This course will cover the following areas in a practical, fun and highly interactive session:

  • Business process simulation exercises that illustrate the need for lean thinking and highlight the benefits it can bring
  • Understanding the concepts of value and non value (waste), and discussing the importance of the customer voice
  • Sharing insights into how to start introducing a lean approach in your organisation.

Contact us

OBBS Business and External Engagement

Phone +44 (0) 1865 534800 (OBBS Reception > Option 4 > Option 1)

Email obbs-bee@brookes.ac.uk