Delivering student entitlements

This brief summary sets out at a high level the principal owners and significant mechanisms by which the University assures that the basic entitlements described in the Brookes Charter are delivered.

The list of student entitlements in this summary closely follows the section of the Brookes Charter which sets out the responsibilities of staff of the University. Through this mechanism the entitlements of students are linked to the responsibilities of staff, further helping to ensure that those entitlements are delivered as they are linked clearly and explicitly to responsibilities shared by all staff in the University.

Contact us

The Brookes Charter is managed by the Academic Registrar, John Kirk (jkirk@brookes.ac.uk).

Entitlement	Owner	Mechanism
Treat other members of the University community fairly and respectfully.	Director of HR Line managers University's Senior Management Brookes Union	Training from OCSLD & other relevant areas Accreditation
Offer high standards of teaching, support, advice and guidance and undertake regular continuing professional development.	PVC(SE) PVC Deans Director of ASA Director of HR Line Managers	Academic Board and AESC monitoring processes and University quality assurance mechanisms Training from OCSLD & other relevant areas Learning and Development Plans Personal Development Reviews
Provide access to activities that will enhance employability and personal development.	PVC Deans Director of ASA	Academic Board and AESC monitoring processes and University quality assurance mechanisms
Support student participation in academic development and course management, including elections of representatives.	PVC Directorates	Academic Board and AESC monitoring processes and University quality assurance mechanisms Student representation on University Committees
Provide access to counselling and advice on personal matters, including health and welfare, accommodation, finance and careers.	Director of ASA Director of EFM Working with Brookes Union	Strategic Planning Process including Challenge Meetings
Ensure clearly defined access to library, IT and other facilities which are necessary for students' programmes.	Directorate of Learning Resources OBIS	Strategic Planning Process including Challenge Meetings Survey feedback
Offer a range of sport clubs, social clubs and societies to enhance personal and professional development, working with the Brookes Union.	Director EFM Working with Brookes Union	Strategic Planning Process including Challenge Meetings
Provide prompt and courteous responses to student correspondence.	Line managers Director of HR Director of ASA	Annual review of Complaints and Appeals Complaints and Appeals Training
Give notice for changes to timetable, cancelled classes, and re-scheduling of content.	PVC Deans Director of ASA	Academic programme management structures
State clear deadlines and timeframes - in course handbooks - for feedback on submitted work.	PVC(SE) ADSE	Academic Board and AESC monitoring processes and University quality assurance mechanisms Assessment Compact
Issue a handbook to students which details assessment criteria, contact hours, mode of delivery, examination arrangements and regulations, academic guidance and support, appeals and complaints procedures, professional requirements (if appropriate).	PVC(SE) ADSE	Academic Board and AESC monitoring processes and University quality assurance mechanisms
Provide clear study costs, payment options and deadlines, and an estimate of necessary additional costs.	Director of FLS PVC(SE) ADSE	Prospectus publication quality assurance processes
Provide clear and accurate information (in the prospectus as well as in any other publication or context) that represents entitlements across academic and other University services that is within sector expectations and guidelines.	Communications Director PVC(SE)	Prospectus publication quality assurance processes