First Day | Reviewed / Action / Comment |
LM: Check calendar/diary/leave, as well as online for any travel issues |
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LM: Try to contact missing employee up to 3 times with some time elapsed in between each contact, unless there are immediate concerns for their wellbeing |
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LM: Notify link-People Manager or others in People Directorate. PM: Check for any health issues, disability or other circumstances that need to be considered. |
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PM: Liaise with emergency contact/next of kin for information on employee’s whereabouts if employee has not responded to contacts.
Suggest to the emergency contact/next of kin that they may wish to contact the charity Missing People’s Helpline for advice and support: call or text 116 000, www.missingpeople.org.uk if appropriate.
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Form a Decision Group if necessary (normally LM: PM and a senior member of the People Directorate (PD) and H&S/OH. |
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Decision Group to consider the viability of making a home visit (if living locally). This should only ever be undertaken by a minimum of two colleagues, and never alone, and will depend on the circumstances. |
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Discuss with emergency contact/next of kin whether they will report the employee as missing to the police and when. |
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If emergency contact/next of kin will not report the person missing, Decision Group to decide whether they should report them as missing and when. |
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Liaise with police as necessary (this may not be relevant on the first day, depending on circumstances)
Contact the police on 101 to request a welfare check. Will need to provide as much information as possible about the employee. |
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Inform missing person’s colleagues of situation as necessary (this may not be relevant on the first day, depending on circumstances) |
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If an employee remains missing after 1 day | Reviewed / Action / Comment |
The Decision Group will need to consider cover of the employee’s role, and whether any other HR policies need to be followed |
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Support for the employee’s team, both in workload and emotional support, will need to be offered. The Decision Group will consider this on a case-by-case basis considering the operational requirements of the organisation as well as missing employee |
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If an employee comes back to work after an established missing incident | Reviewed / Action / Comment |
LM: Meet with the employee to check they are fit to be back at work and ensure they are updated on the steps that were taken while they were missing. Agree what messaging to share with colleagues about the incident.
If appropriate, refer the employee to the EAP and or OH and recommend the returned person seek advice and support from Missing People’s Helpline www.missingpeople.org.uk or call/text 116 000. |
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LM/OH and employee to draw up a back to work plan (considering support needed by the employee) if required. |
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LM: Inform colleagues of the situation if necessary (in agreement with messages discussed and agreed with the found employee and in a sensitive manner). |
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LM: Look at the amount of time away from work and calculate sick, compassionate, unpaid, and annual leave. |
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LM: Set up a review period to ensure they are supported and adjusting to being back at work |
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If an employee has come to harm or died while missing | Reviewed / Action / Comment |
Decision Group to liaise with emergency contact/next of kin on their wishes of how the organisation should respond to this and what information should be shared with colleagues.
PD staff refer to death in service guidelines in the unfortunate event of an employee's death. |
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