Information for Global Banking School (GBS) students

Announcement

Continuing students

If you are a continuing GBS student, you will receive email notification on or after 29 October to complete online re-enrolment. Please do not engage with online re-enrolment before notification has been received.

Key dates for induction and enrolment

You will need to complete your online enrolment with Oxford Brookes University. Online enrolment for October 2024 Global Banking School (GBS) students commences the week of Monday 21 October. Please keep an eye on your emails from Oxford Brookes which will notify when you are eligible to enrol. You must complete enrolment by your deadline which is Sunday 17 November 2024.

Your induction will begin from Monday 28 October 2024. Please note, your induction will take place at one of the Global Banking School campuses, not at Oxford Brookes University. If you have questions about any aspect of your induction, please contact admissions@globalbanking.ac.uk.

Step 1: User ID and password

You will need your User ID and password to complete online enrolment. Your User ID is your student number. Provided you have an unconditional offer, we will send you two emails:

one with your User ID (student number)
one with a link you will need to use to create your password. This email will arrive within 24 hours of your User ID email.

Please note that the link in the second email only lasts for 48 hours, but you can request a new one if yours expires.

We will continue to send emails in batches as more students' offers become unconditional. Please check the emails have not gone into your spam folder. If you are having issues with your online enrolment, please see the FAQs section below for help and advice.

Need help?

I studied at Oxford Brookes previously but I can't remember my User ID

Retrieve your Brookes User ID by entering your personal email address that is linked to your Oxford Brookes account.

The link to create my password has expired

Each link to create a password only lasts 48 hours. If you weren't able to use yours in time, you can request a new password link.

I had a password but I've forgotten it

You can reset your password by entering your User ID (student number) or the personal email address that is linked to your Oxford Brookes account. An email to reset your password will be sent to your personal email linked to your Oxford Brookes account.

If you need to update your personal email address, you can do this by emailing partnershiprecords@brookes.ac.uk.. Please give your full name and date of birth in the email and ensure you state 'GBS' in the subject header.

I'm having technical problems finding my User ID or setting/resetting my password

Please contact obu@globalbanking.ac.uk for support.

Step 3: Access your University emails

Once you have enrolled, you will be able to access your Oxford Brookes email account. You don't have to create this account yourself - it will already be made for you. All you need to do is sign in.

You will need your User ID (student number) and the password you used for online enrolment.

Go to the sign-in page for Google Accounts.
In the ‘Email or phone’ box, enter your student number followed by @brookes.ac.uk. For example, 19000000@brookes.ac.uk. Then click next.
Enter your password (the same password you used for online enrolment).
Follow the instructions on protecting your account.
Activate the two-step verification feature.

It is important to activate the two-step verification feature which adds an extra layer of security to your account by sending you an extra code to access your account. You will find this feature in your Google Account settings. More information is available from G Suite support.

Need help?

I can only see my personal Gmail account, not my Oxford Brookes email account

If you are logged in on your devices with a personal Gmail account, when you go to the sign-in page to create your Oxford Brookes email account this will automatically take you to your personal Gmail. If this happens you just need to click on the top right corner of your Gmail account page and select Add another account and follow the instructions above.

I'm trying to log in but am getting a message that says 'account not found'

Please check you have done all the following:

Have you completed your online enrolment?
Are you signing in to either gmail.com or the gmail app?
Are you using the correct email, which is your student ID followed by @brookes.ac.uk? (Please note the correct spelling of Brookes)
Are you using the correct password, which is the same one you used to enrol?

If the answer to all the above is yes, please try doing a password reset using this link.

If this does not resolve your problem, please report the issue via the Oxford Brookes IT services online portal. You'll need to sign into the portal using your student number and password. If you can't sign in, please click 'Problems logging in?' to report the issue as a guest user instead.

Enrolment FAQs

If you are having any difficulties with your enrolment or have a question that isn't answered here, please contact partnershiprecords@brookes.ac.uk.

Can I complete online enrolment using my mobile phone?

We recommend you complete enrolment on a laptop or desktop computer.

My offer has been made unconditional firm today, can I enrol yet?

It takes a few days after you've been confirmed as unconditional for us to create your records in all the University systems. If you are new to Oxford Brookes, the University will send you two emails about your enrolment.

What do I do if I am having issues with my password?

The second email you receive will contain a link which you must use to create your password. This link will only remain active for 48 hours. If you have any issues with your password, please follow the advice on this page under 'Step 1: User ID and password' or contact partnershiprecords@brookes.ac.uk.

How do I upload my photo during online enrolment?

All new students must upload a recent passport-style ID photo as part of the online enrolment process. We can only accept passport-style ID photos that are used for ID purposes. The uploaded photo will appear on your student profile.

Photo upload works best if you are using:

a Chrome browser
a desktop or laptop computer.

Please contact obu@globalbanking.ac.uk if you are having issues with uploading your photo.

What is a 'preferred name'?

When you enrol, you will be asked to enter a 'preferred name'. This is the first name you would like people to use when they refer to you. It does not have to be your full first name - it can be a nickname or shortened version.

I can't find my qualifications in the drop-down list

We only record UK qualifications which students have achieved between the ages of 16-18 (Level 3) and so any other qualifications will not appear in the drop-down list.

You need to untick the box for 'more qualifications' and then you will be able to proceed with your enrolment.

How do I update my address in Student Information?

Watch the how to update your address video to see what you need to do.

How will I know if I am fully enrolled?

Once you have finished all the sections of the online enrolment process, you will see the following message in your Student Information: 'Online enrolment is complete'. This confirms you are fully enrolled.

Will I need a photo ID to enrol?

You will not have to show any photo ID for online enrolment.

How do I get an attendance letter (proof of enrolment)?

You will need to request an attendance letter in Student Information.

Financial FAQs

If you have any queries about your tuition fees, please contact the GBS funding team:

If you have already enrolled, please get in contact using the Global Banking School Finance Enquiry Form, Oxford Brookes login required.
+44 (0) 1865 534400, option 7

Why haven't I received my maintenance loan from the Student Loans Company?

You must first have completed your online enrolment.

Once you have done this, we will be able to advise the Student Loans Company when to release your maintenance payment. If you have any questions about receipt of your maintenance loan and you have already enrolled, please get in contact using the Global Banking School Finance Enquiry Form.

What period does my fee payment cover?

It covers fees for the academic year ahead.

My loan has not yet been approved, what should I do?

Please don’t worry at this stage. We will be in contact with you if your loan has still not been approved in a couple of weeks. Please remember to answer every question that Student Finance England ask you and provide all the necessary evidence

I think the tuition fee quoted on the accounts summary page is incorrect. What should I do?

Check the left-hand box to see the course and mode of study you are registered on. If any of this information is incorrect, please email partnershiprecords@brookes.ac.uk.

If the course and mode of study information is correct but the fee is not correct, please contact the GBS funding team at Global Banking School Finance Enquiry Form, Oxford Brookes login required.

Information for Global Banking School (GBS) students

Announcement

Continuing students

On this page

Key dates for induction and enrolment

How to enrol

Step 1: User ID and password

Need help?

I studied at Oxford Brookes previously but I can't remember my User ID

The link to create my password has expired

I had a password but I've forgotten it

I'm having technical problems finding my User ID or setting/resetting my password

Step 2: Online enrolment

Step 3: Access your University emails

Need help?

I can only see my personal Gmail account, not my Oxford Brookes email account

I'm trying to log in but am getting a message that says 'account not found'

Enrolment FAQs

Can I complete online enrolment using my mobile phone?

My offer has been made unconditional firm today, can I enrol yet?

What do I do if I am having issues with my password?

How do I upload my photo during online enrolment?

What is a 'preferred name'?

I can't find my qualifications in the drop-down list

How do I update my address in Student Information?

How will I know if I am fully enrolled?

Will I need a photo ID to enrol?

How do I get an attendance letter (proof of enrolment)?

Financial FAQs

Why haven't I received my maintenance loan from the Student Loans Company?

What period does my fee payment cover?

My loan has not yet been approved, what should I do?

I think the tuition fee quoted on the accounts summary page is incorrect. What should I do?