If you are having any issues with your enrolment that aren't answered on this page, please contact the Online Enrolment Team for support and advice.
Online enrolment
Enrolment is the process all students need to complete in order to become an official Oxford Brookes University student.
For most students online enrolment will open from Tuesday 7 January, provided you have an unconditional offer. Please keep an eye on your emails from Oxford Brookes which will notify when you are eligible to enrol.
- Full-time students: Friday 7 February 2025
- Part-time students: Friday 14 February 2025
Some courses, such as the MBA and those taking place at GBS, have different entry points to the main January and September cohorts. If you are joining a course like this, you may therefore be given a different deadline by which to enrol. If you have received your invitation to enrol, please follow the steps on this page to get started.
You will need your User ID and password to complete online enrolment. Your User ID is your student number. When your enrolment is open, you will receive two emails:
- one with your User ID (student number)
- one with a link you will need to use to create your password. This can take up to 24 hours to arrive after your User ID email.
Please note that the link in the second email only lasts for 48 hours, but you can request a new one if yours expires.
We will continue to send emails in batches as more students become unconditional. Please check the emails have not gone into your spam folder. If you are having issues with your online enrolment, please see the FAQ section below for help and advice.
Continuing students also have to enrol. If you are a continuing student, you will be notified via email when enrolment is open for you. You can use your pre-existing details (student number/User ID and password) to login to your Student Information portal and complete your enrolment.
I studied at Brookes previously but I can't remember my User ID
Retrieve your Brookes User ID by entering your personal email address that is linked to your Brookes account.
The link to create my password has expired
Each link to create a password only lasts 48 hours. If you weren't able to use yours in time, you can request a new password link.
I had a password but I've forgotten it
You can reset your password by entering your User ID (student number) or the personal email address that is linked to your Brookes account. An email to reset your password will be sent to your personal email linked to your Brookes account.
If you need to update your personal email address you can do this via UCAS track or by emailing enrolment@brookes.ac.uk if you are a new student.
I'm having technical problems finding my User ID or setting/resetting my password
Please report the issue via the Oxford Brookes IT services online portal. If you are unable to sign in to the portal, please click 'Problems logging in?' to report the issue as a guest user instead.
Once you have access to your User ID (student number) and password, you can start your online enrolment in the Student Information portal.
If you encounter a technical issue whilst completing online enrolment please make sure you are following the troubleshooting tips below:
- Don't use Autocomplete to fill the fields, instead input all information individually
- Complete online enrolment using Google Chrome from a Windows desktop device (not a phone)
- Make sure your browser language is set to UK English
- Try clearing your cache to see if this resolves the problem
Important: You can pay your fees after you complete your enrolment. Please go to the ‘My Accounts’ section of your Student Information where you can pay by credit or debit card. The deadline for paying your fees is 27 January 2025.
If you are not a UK national, you will also need to complete your Right to Study checks to be fully enrolled.
Please read important information on the Right to Study checks.
If you are having any difficulties with your enrolment or have a question that isn't answered here, please contact the Online Enrolment Team.
Can I complete online enrolment using my mobile phone?
We recommend you complete enrolment on a laptop or desktop computer.
My offer has been made unconditional firm today, can I enrol yet?
It takes a few days after you've been confirmed as unconditional for us to create your records in all the University systems. If you are new to Oxford Brookes, the University will then send you two emails regarding enrolment.
If after 5 working days you still haven't received the emails with your credentials and you do have an unconditional offer, please contact the Online Enrolment Team for help.
What do I do if I am having issues with my password?
The second email you receive will contain a link which you must use to create your password. This link will only remain active for 48 hours. If you have any issues with your password, please follow the advice on this page under 'Step 1: User ID and password' or contact the Induction or Enrolment Teams.
How do I upload my photo during online enrolment?
All new students must upload a recent passport-style ID photo as part of the online enrolment process. We can only accept passport-style ID photos that are used for ID purposes. The uploaded photo will appear on your student profile and student card.
Photo upload works best if you are using:
- a Chrome browser
- a desktop or laptop computer.
Please contact the enrolment team if you are having issues with uploading your photo.
What is a 'preferred name'?
When you enrol, you will be asked to enter a 'preferred name'. This is the first name you would like people to use when they refer to you. Whatever you enter here will appear as your first name on your student card and on the Google@Brookes services. It does not have to be your full first name - it can be a nickname or shortened version. Your student card will be printed with your preferred name and surname.
Note: please do not include your surname/family name in the 'preferred name' field or it will appear twice. If a student named John Smith put their preferred name as 'John Smith', their student card would then be printed with the name 'John Smith Smith'.
I can't find my qualifications in the drop-down list
We only record UK qualifications which students have achieved between the ages of 16-18 (Level 3) and so any other qualifications will not appear in the drop-down list.
You need to untick the box for 'more qualifications' and then you will be able to proceed with your enrolment.
How do I update my address in Student Information?
Watch the how to update your address video to see what you need to do.
How will I know if I am fully enrolled?
Students who are subject to immigration control will see a message saying that enrolment is pending because of Right to Study checks. Information on how to complete these checks can be found on the Right to Study check page.
All other students will see the following message in their Student Information: 'Online enrolment is complete'. This confirms you are fully enrolled.
Will I need a photo ID to enrol?
You will not have to show any photo ID for online enrolment.
How do I get an attendance letter (proof of enrolment)?
You will need to request an attendance letter in Student Information.
If you have any queries about your tuition fees, please contact the finance team:
What period does my fee payment cover?
It covers fees for the academic year ahead.
Where and when can I pay my tuition fees? When are they due?
You can pay for your fees after you complete your enrolment. Please go to your ‘My Accounts’ area in Student Information, where you can pay by credit/debit card.
The deadline for paying your fees is Monday 27 January 2025.
Can I pay my tuition fees in instalments?
Yes, you can pay for your tuition fees in two instalments, one each semester. If you are in receipt of a Masters Loan or on a PhD course you can pay in three instalments. For confirmation about the instalment options available to you, please see your Account Summary page when you enrol online.
Can you hold my credit/debit card details and take payment automatically?
We can't hold your details but we will remind you when your payment is due. You can log onto 'My Accounts' in Student Information to make your payment.
Enrolment doesn't let me tell you who is paying my fees
You will be able to see the information we have already about your funding on the relevant page of your online enrolment. If this is correct, you don’t need to provide any further information.
If you are concerned the information we hold about your funding is incorrect, please contact the finance team.
My parents or a family member are paying my tuition fees. Do I enter their details as a sponsor?
No. If your parents or a family member is paying, you are still considered to be self financing.
Only organisations (such as employers, charities, embassies etc.) are classified as sponsors. We will send these sponsors an official invoice to pay the full fee.
After you have completed enrolment, your parents or family member can pay your fees in instalments at: https://payments.brookes.ac.uk/open
Please make sure that they quote your name and student number (your username) so that we can recognise the payment is for your fees.
When is my sponsor going to receive an invoice from you for my tuition fees?
We raise invoices to sponsors for tuition fees by:
- November if you are enrolling in Semester 1.
- March in Semester 2
I think the tuition fee quoted on the accounts summary page is incorrect. What should I do?
Check the left-hand box to see the course and mode of study you are registered on. If any of this information is incorrect, please email studentrecords@brookes.ac.uk.
If the course and mode of study information is correct but the fee is not correct, please contact the finance team at financefees@brookes.ac.uk.
I have fees to pay but they were not visible on the account summary page.
If you think you should be paying a fee and it does not appear, please contact the finance team. Please note that finance details will not show at all if you study a zero fees programme.
Why haven't I received my maintenance loan from the Student Loan Company?
You must first have completed your online enrolment.
Once you have done this, we will be able to advise the Student Loans Company when to release your maintenance payment. If you have any questions about receipt of your maintenance loan and you have already enrolled please contact slcfunding@brookes.ac.uk.