Resident information

We aim to ensure that students who are living within residential areas do so harmoniously and with little issue. We work proactively with the community and meet regularly with local residents' associations. We encourage students to get to know their neighbours and appreciate how their lifestyles may differ.

We do understand that, at times, problems can arise between students and permanent local residents. We take concerns very seriously and have a formal complaints' procedure to deal with any issues.

If you wish to raise a concern, please fill in the online complaints form and we will contact you within three days.

We work in partnership with the Thames Valley Police and Oxford City Council to address issues such as noise and anti-social behaviour caused by our students. We encourage you to report serious issues to the relevant agency, as they are better placed to take swift/immediate and effective action and the means to enforce where necessary. You are welcome to report serious incidents to us, however, we will not be able to respond during out of office hours and we are likely to seek advice from the police or council on taking forward any severe cases.