Sarah Evans-Howe
Thesis title: Complaining via social media: perceptions of temporality in customer complaint behaviour following exceptional experiences in luxury London hotels.
Start year: 2013
![Sarah Evans-Howe](https://media-cdn.brookes.ac.uk/mediacontainer/medialibraries/oxfordbrookes/profile-images/students/obbs/a-f/evans-howe-sarah-small.jpg?width=256&height=256&ext=.jpg)
Thesis title: Complaining via social media: perceptions of temporality in customer complaint behaviour following exceptional experiences in luxury London hotels.
Start year: 2013